It’s everywhere, inescapable. In every news outlet, in every country of the world (sometimes as a front page story), Facebook privacy settings are changing once again. That fact in itself is practically a landmark in the importance of social networking sites, but that’s a different blog post.

So you may be thinking, as I’m sure quite a lot of Facebook’s almost 500 million registered users are, what exactly is going on?

Not so long ago Facebook changed their privacy settings to allow users granular access to their privacy settings, to control exactly who can see what, when, where and in what context. Personally I thought this was a marvelous idea, and the first thing I did was set everything to private. Job done, straightforward and spelled out for you there in black and white.

Unfortunately this spelled trouble for people who found the level of control to be overwhelming and confusing, and after a few privacy gaffes (including a few choice comments from Mark Zuckerberg himself) and millions of users threatening to delete or abandon their accounts, Facebook have caved to the pressure and are rolling out a simpler, one click approach to privacy controls. But what exactly does this mean?

(more…)

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We have launched a new division to support companies who are serious about unlocking digital marketing and social media channels within their marketing mix.

GetShaking was brought about via the concept of people shaking hands by way of an introduction. This is, in essence, what social media allows people to do far more effectively than real-world, cross-globe travels to meet and introduce yourself.

We have a dedicated team of passionate, motivated and highly experienced marketing professionals who care about getting the right result for you! From email and internet marketing, to design and copywriting, through web development and strategic consultancy, GetShaking are the people that will help you fulfil your social media management and email marketing, ensuring success. We’d rather you went away with too many ideas and action points than not enough, because we know that communication coupled with an understanding of your business requirements are vital in getting the right marketing mix for you. We believe in marketing that builds relationships. Our focus is on your strategy and the ongoing support of that, because we know that short-term activity might get the quick sale or result, but it won’t maintain the result or lead to sustainable success or business growth.

In keeping with our unique and effective offering, E-Bob, GetShaking’s purple-faced character was developed by our in-house illustrators.

We currently have a diverse cross section of clients who are enjoying full success from our work on their internet presence. From established solicitors to experienced car body maintenance companies, all our GetShaking clients have committed to ongoing contracts as they have seen rapid results from the work we have undertaken for them.

Are you engaged in online marketing but don’t know if you have reached your maximum potential? For a limited time only, we are offering a free audit. We will look at your current online activity and evaluate the positives and highlight where there is room for improvement. The audit comes with no obligation – but will ultimately help you making the right decisions for your future activity.

Visit www.GetShaking.co.uk for more information and to arrange your free audit.

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When C4L gave us the challenge of creating a new brand in 7 days we said “let’s go”.

With Bournemouth set to have super fast internet via fibre optic cables, our client C4L, (the Deloitte Technology Fast 50 company) were keen to make their mark. The brief to create a new brand for this new super fast broadband service was not only tight in deadline but it also has an increadibly competitive landscape. Entering into the market where big fish like BT, Virgin Media and SKY are fighting for customers, we needed to box clever.
With the in-house teams shortlist of names; BEAR, BULLET and JUCIE broadband we first knew a name could make or break this brave new business launch.

Following an evening workshop with Ross Thornley, the South’s branding expert innovator led them through a process and into a market changing name. It was his plan to create a whole new category for the internet connection. Enter FIBREBAND, no longer will users be looking for broadband providers if they wish to experience the unimaginable speeds fibre optic cables offer, they will be asking for FIBREBAND.
This ticked so many boxes from protectability, multi lingual understanding, domain name availability and word defining opportunities.

We are proud to show the value of expert innovation coupled with great design principles will ensure the best possible chances of success.

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CPA is an acronym you may not be familiar with. It stands for Cost Per Acquisition, in effect the amount of money you have paid (or are willing to pay) to acquire a sale, quote or registration via an advertising program.

CPA is primarily used for e-commerce websites, where it is much easier to track your “customers journey” from landing page to checkout confirmation page.

At TFM&A 2010 there was some interesting new ideas surrounding the usage of CPA in AdWords. Traditionally, CPA is used in addition to a normal advertising campaign to help drive potential customers to the site and convert them. Now though, some companies have been looking at using a CPA only approach with managed campaigns.

This is normally handled through an agency who can take the time to apply their knowledge to the situation. This starts with an agreed retainer with the actual costs for the advertisements ultimately coming out of the agencies pocket and an agreed number of acquisitions within a time period. The agency can then take this information and apply it to the campaign, starting off with the AdWords recommended CPA.
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If I told you that we were going to play a game of Chinese whispers I’m sure you would join in.
If I told you we were playing for money, I would be doubly sure that you would join in. So, here is the deal:

- Firstly, the message must not be altered
- Secondly, if the message arrives at the final person unaltered, you win cash

Sounds easy? What if I tell you that if the message isn’t letter-perfect when it arrives, you owe me cash? Not sounding so good? Sadly though it is a common scenario. So many designers and agencies don’t communicate job statuses or latest progress accurately to each other… or the client. Communication is the key. That, and knowing what levels of communication to give to which people. Some people want an email to acknowledge their email, some people want to be left alone and told when the job is done. Some people need to be told about each change that is made, some people find out themselves.

The point is this: we are constantly passing ‘messages’ to each other, status updates on projects or latest files for a job. Keeping on top of these things is crucial, one day the message might not arrive intact, and you might not win the cash!

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Imagine your new website goes live. You’re ecstatic about the feel, the look, new functionalities and – even better – the increase in visits, which might (and should!) Ultimately lead to more business. And then, one year on – what do you do? Do you look at your stats? Do you know what’s going on on your website? How many people have visited, where they came from, how many referrers you have? How long they stayed and what pages they looked at?
Or you’re engaging in email marketing. How many split tests have you done recently? Do you know what your database likes? Does one part of your recipients always receive a different version of your emails or does everybody always get the same design, same message, same “from”, same everything? And how many times do you change your Google AdWords to see if you can get in those extra % clicks…
Do you know which digital mix gives you the best conversions…?
Do you constantly test and improve…?
If the answer is yes – great! You’re doing the right thing to monitor improve your communication with the customer then this is what marketing is all about. If not, it is worth considering – simply because in the fast changing digital world something that worked last week, last month, last year can be the spanner in the works now.
The magic formula is testing, testing and again testing. Everything that can be changed in your digital mix is worth testing to ensure that your marketing works. Test your website (layout, images, design, the options are endless), test your email marketing, try different ads in your Pay-per-click, play around with your banners, test different approaches in Social Media and see what works and what doesn’t.
And then go out and do something about it.

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One of the main points that has stuck in my head over a week on from the TFM&A exhibition is the line The Future of Online marketing is….Offline Marketing. I certainly didn’t expect to hear that at an online, technology based event, and especially not from one of the most influential figures in the UK digital marketing sector. How refreshing. Finally i have found someone who thinks a bit like me, perhaps it’s our age.
He explained that there was originally traditional offline marketing; you remember the old fashioned printed way, print, newspapers, direct mail etc. Then came this huge bang of digital marketing and the world went mad for it, but like all things now the fuss has died down slightly people are realising “you can learn from the good old tried and tested ways”.
Successful marketing comes from integrating the two forms, online and offline. By sharing data, strategies, success stories and failures the marketeer can now have a more informed and proven successful multi-channel approach to base their marketing strategy. Harmony of old and new.
Food for thought…

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Inspired by a keynote talk from Craig Mawdsley at the TFM&A last month, I felt compelled to share some of his/my (mainly his) thoughts on uncertainty. The Head of Planning at AMV BBDO argues that marketers should embrace uncertainty, rather than embark on the long and arduous pursuit of predictability. I agree.
There is a real danger that over thinking strategy can lead to missing the crest of your perfect wave – the one you’ve been waiting for. To add to your frustration, you had the knowledge and awareness to see it coming, but didn’t have the confidence to hop on without being certain of the outcome.
Here’s a new philosophy: Doing beats thinking. Allocate a small but fixed amount of your time and resource to experimentation with new strategies; ideas that you wouldn’t bet your budget on but are engaging and out of the ordinary. Then listen, learn, and back success. Having the confidence to embrace uncertainty should ensure that you fail small and win big.
I am certain of this – it is better to be roughly right than precisely wrong.

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Small businesses can often overlook the notion that their brand isn’t entirely managerially constructed. One may tightly govern brand communications, but in reality, how these are received is partially beyond our control.

Consider this – perceptions of your brand that exist within the four walls of your office may not be totally (or at all) aligned with those held by your customers. That’s right. Your brand identity not only exists on your business cards, website or brochure, but also in the mind of the consumer.

It is frightening to think that consumers may interpret your brand in their own very subjective manner, but at the same time, this realisation should also be seen as an opportunity to re-discover the various (and often unexpected) meanings attached to your brand, adapt your communications accordingly, and ultimately reap the rewards of becoming a business who truly knows their audience.

So how do you discover how your customers make sense of your brand?

In short, you ask them.

Qualitative research, principally involving focus group discussions and in-depth interviews, can be an extremely useful strategic tool for businesses of all sizes. Research is vital, and here are a few reasons why:

•    Provides a forum to explore and extrapolate ideas, which can act as an effective springboard to make your visions a reality.

•    Enables you to drill down and understand the specific needs of your different market segments, providing a creative environment for consumer optimisation.

•    Enables you to fully understand reactions to your marketing materials and packaging; identifying strengths, weaknesses, and uncovering any previously unmet needs of your customers.

•    Helps you make informed business and marketing decisions, with confidence.

•    Protects you from completely ‘missing the point’ with your brand communications, ensuring that you build a brand that strikes resonance with your target market.

Above all, it simply makes sense that a strong and current picture of your consumers’ mindset should underpin the strategic and creative process of building and maintaining a brand. You wouldn’t create a gourmet meal with your eyes closed would you? Well, you might try, but you would probably end up getting burnt.

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Brand and customer loyalty has been a hot topic for the past few decades. Since American Airlines started its first “Frequent Flyer Miles” program in the 80s, companies and brands all over the world have been coming up with new and interesting ways to capture attention and reward their faithful consumers for buying their products or using their services.

Traditionally these would come in the form of a barcode card, key fob or printed coupons. These schemes offer a combination of rewards and recognition, in order to drive up sales and customer retention rates. Credit card companies are notorious for their offers, with the majority now handing out flight miles, cash back, credit points and prizes if someone makes a purchase on the card. Through this, the idea is that they are helping the customer to stretch their budget that little bit further and keep them coming back for more.

Despite this, almost half of people still do not participate in these loyalty programs. And only half of those again are actively using them. So why is that? Could it be that most reward schemes come down to only one thing: freebies? As the concept has gained popularity over the last couple of decades it’s easy to see how it can be a double edged sword.

The problem is that it’s possible to get it wrong. While offering free stuff to customers the more they buy, an aggressive campaign could feel almost like a bribe, whereas a complicated system with different tiers and structures can only serve to confuse and confound the customer. Take Starbucks as an example:

My Starbucks Rewards

Last year, Starbucks introduced a Gold membership card. A customer could pay $25 dollars for a year membership, and in return they would get 10% off their purchases every time they went into Starbucks. For hardcore coffee drinkers this could equal some serious savings. The card would pay for itself in a matter of a month or two (or even a few weeks if you were a serious caffeine addict). (more…)

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When we began 2009 we were prepared for a tough year, as a management team we sat down for two days to prepare our strategic direction and survival plan. We have taken the time every month to monitor and review performance and client feedback and success.
I am delighted to end the year feeling exhausted for all the right reasons. As a team we have grown, as a company had our most successful to date in the last 10 years and as a person I have begun to feel free again. Running your own business is a roller coaster of emotions and challenges so it is critical to maintain a self belief so strong it can withstand any cross fire.

Our talented team of 10 superstars has made sure we retained our clients whilst acquiring new ones that fit our strategic model. We’ve branded and launched 16 companies, re-branded 8 businesses, built 35 websites, produced 8 promotional videos including filming across Europe, we have continued to be the strategic marketing department and partner for 6 growing businesses, run a brilliant public vintage fayre, worked over 16,000 hours, drunk over 5,900 mugs of coffee & green tea, sent over 16,200 emails (not campaigns just day-to-day messages) ran 29 workshops for about 150 people, presented to more than 100 young entrepreneurs, shot over 13,000 photographs, and spent more than 2,000 hours on Facebook! And had a lot of fun doing it all!

We do what we do because we love it and we’re damn good at it! We like to be challenged and valued. We get stuck in and deliver results; we like freedom and learning and strive to be the best in our world.

But do you know what made my year? Reading this…

“I would just like to thank you and your whole team for the level of service, commitment, attention to detail and timely actions that you have all taken to give ooops.net limited that paradigm shift required of a business entering its eighth year of trading. As you know we are a five strong team at this moment in time and with your continued help I am sure within the year we will be an eight strong team! I am impressed with RT Media’s integrity; each and every member of your team are free to say what they think, to express themselves with a zealous passion for putting us first. This ensures we know we are getting the whole truth and nothing but the truth – important to winning! You are like an honest “coach” and “mentor” to us. I am impressed with RT Media’s creativity, I know it is your pre-requisite but there are a great many of your competitors out there that are not! I am impressed with RT Media’s strategic vision, able to see beyond the horizon, helping us let go of the shore! Ensuring we don’t waste money now, saving for the opportunities that will give the greatest return on investment in future. An example of this is our stopping of our Press advertising and moving into Social Media that is FREE! All in all – I’m as chuffed as nuts with you all!”
Paul Booker – Founder of ooops.net limited

Well done to the whole team for a year to remember. I am looking forward to making 2010 even better.

Thanks to all who take the time to think of us, work with us and recommend us.
Ross.
Founder & Creative Director.

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After reading a study of more than 150 taglines that debuted in 2009 this morning from an agency who solely focus on the development of taglines I felt I should share some of the insights found. What we can learn and what I think.
According to Eric Swartz, president of Tagline Guru, “The goal of the survey was to discover the most frequently used words in this year’s taglines, and whether they reveal how companies are strategically recasting their brand message to forge a closer connection with their customers.”

The most commonly used words or concepts (alphabetically):
1. believe
2. far/further
3. future
4. imagine/see
5. innovate/innovation
6. more
7. new
8. save/savings
9. together
10. you

Are these 10 words that matter most to consumers?

“Whereas one tagline offers telling insights into a company’s brand strategy, a whole bushel of taglines reveals a brand lexicon that speaks volumes about what’s important in the minds of consumers,” says Swartz.
“This year’s tagline harvest is all about working harder and smarter, communicating greater value, and creating lasting brand affinity, which, in today’s tough economy, is crucial for cementing relationships and building customer loyalty,” Swartz notes.

Some of the taglines that echo this include:

• Airbus New standards. Together.
• Baker & Taylor The future delivered.
• Buick The new class of world class.
• Chrysler Come and see what we are building.
• Dentsu Good innovation.
• Home Depot More saving. More doing.
• NBC More colorful.
• Sony Make. Believe.
• Syfy Imagine greater.
• Wells Fargo Together, we’ll go far.
• Yahoo It’s you!

Although the impact of “innovation” has been diminished from overuse, and words like “new” and “more” are typical sales jargon, concepts such as “together,” “you,” “imagine,” and “future” paint a picture that is decidedly more intimate, inclusive, and optimistic.

“Money is tight, consumers are worried, and corporations aren’t content to rest on their laurels,” says Swartz. “The overall message is that we’re all in this together so we need to set the bar higher, do more, and deliver greater value.”

Swartz continues: “Essentially, this tagline-generated brand lexicon tells us that big business wants to be perceived as a neighborly partner that is industrious, accountable, and forward-thinking. Consumers are tired of being talked at and misled. They’re looking for better ideas, better results, and, ultimately, a better relationship.”
Knowing this is really important as it indicates shifts in the market, and highlights what to avoid. To me these examples show not just a shift in the market but how easy it is to get lost and diluted in the nose as we follow like sheep: for example,

• Target’s “Expect More. Pay Less.”
• Wal-Mart’s “Save Money. Live Better”
• Home Depot’s “More Saving. More Doing.”

Sure, consumers are looking for ways to save, but what in these taglines truly drives differentiation? And is that important? I think it is. I think this lack of distinctiveness show lack of creativity and becomes background noise.

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What is the job of a marketer? Surly beyond the simple task of message communication it is to change perceptions, to change behaviour. If we believe, is that then reality? So are marketeers here to tell stories that we believe, or to make stories that already exist more believable? What happens when we are miss-led? All questions that fascinate me.
I am passionate about human interaction, the science of how our brain works, the decisions we make in rational consciousness and in our sub conscious mind. When we change the input that our senses are receiving then the behaviour is by default also going to be altered. So a marketeer has at their disposal a huge resource of inputs they can alter, from colour, language pattern and sound, to timing, place, setting and environment. All of which can dramatically change our mood and therefore our actions and beliefs. This is a great power to behold and used well can change everything!
This project is a great example of how changing the perception of a simple set of underground stairs can make people, on mass, alter their normal course of action.
Simple yet exciting stuff!

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I created this poll on Linkedin 8 months ago and I wonder if the results would be different now?

In a recession what do you think companies should focus on?

* Marketing to new potentials
* Marketing to existing clients
* Staff training & development
* Cost reductions
* Product innovation & R&D

Interesting how the top 3 were investment led focus and the lowest was to focus on cost reductions? Please have your say as I am keen to increase the segment size and also if we view what to do differently 8 months on.

You are welcome to have your vote and make a comment here: http://polls.linkedin.com/poll-results/21302/twkss

Here are some of the feedback comments:

Looks like two of us favor investment. Check out Booz’ paper – Recession Research. Financially strong companies invest, weak ones cut costs..

By Elise Walton Working Group Leader – Corporate Center Design; The Conference Board

In the bad times prepare for the good times. Need to be reasonable about spending on innovation but old, unprofitable products need to be phased out and new innovative products introduced.

By Ed Hemminger CIO Ontario County NY; CEO Finger Lakes Regional Telecom Development Corp; CTO Ontario County Economic Development

Almost everybody reacts to the preservation instinct during recession, stops running and sits down on their hands waiting for the skies to clear and for them to start understanding what is going on… almost everybody… a few smart ones keep running and take on the clients neglected by the others

By Clement DAN Managing Partner at M27 BusinessMachine – Money x Mergers x Markets

Look for branches of your existing market share- yet untouched.

By William R. Dolbier PI Law Practice Technical Strategist at ReNew Strategics

Cutting just makes the economy worse. Keep moving forward! Expand on what you do best! if you are a manufacturer then design/invent; if you are in the service area survey your customers and start delivering a better service; distribution or sales then survey and find that untapped area, work with your old lost customers and get them back.

By Marie Johnson CEO at IzzyLou Studios

Coming from an Information Technology perspective, tough economic climates like now call for business owners and managers to be more aware of their environments and efficient with their processes and budgets. Natural instinct is to self-preserve: cut all expenses, take no risks, wait things out. If the majority followed these instincts the markets would collapse and we cannot let this happen. Instead look for solutions that can help your organization be more nimble and carry you through these times of uncertainty. Some solutions to consider are: Virtualization, Video Conferencing, and Secure Remote Access for Telecommuters.

By Ray Sheley Sr. Vice President, Partner at Info Advantage Inc.

It really all depends on how healthy your business is at the start, the key is to make sure you are not running in the “suicide zone”. Build in maximum agility; do not make knee jerk decisions; have a strong, alert management process and clear early indicators. Investing in the future of course is important for any business in any economic climate. But you can only do this from a strong base now – spending money blindly is stupid at any time. First priority – get strong cash generating business now so that you have means to invest in the future!

By Sue Baker Financial Management Specialist

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E-newsletters are a great place to present your company and to show off what you have achieved. And it is only natural that you want to tell your readers all about the amazing things going on like new products, new clients, new technologies, new contracts or just a great service.

On the one hand, a regular newsletter is the ideal place for this type of information; after all, you want to remind people why they should come to you and / or stick with you. On the other hand, like with so many things in life, you should be careful not to overdo it. When gathering ideas for a newsletter you should always put yourself in the position of the reader and ask yourself the famous WIIFM? “What’s in it for me?” In other words, what’s the benefit for people who have agreed to be emailed by you on a regular basis? (yes, they should agree in some way to receive your marketing communications!).

Treat the contacts in your database as people that are special; because they are. They are the people who want to engage with you. So, give them something special from time to time; invite them to an event and offer reduced (free?) tickets; give them access to materials (e.g. white papers) which others can’t get their hands on; let them have something – e.g. a special offer – which others can’t buy or before others can buy it. These are only examples but I’m sure that if you look at your business and your client base you will find a lot more little treats for your faithful newsletter recipients. Exclusive is the word. So – what’s in it for them?

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Last year we worked on the UK launch of a new profiling tool called the Hartman Index. After initial research showed little extra benefit of the founder’s name in the UK market, we recognised that this challenger brand needed as much penetration as possible. It therefore required a re-think of the name and a new brand strategy for the UK launch.

We created a new, more functional focused name to aid the initial awareness campaign which bred success. We re-branded the service to ‘The Judgement Index’ as the primary indicator and measure is on an individual’s judgement and values.

This has proven to be so well received that the American company behind the unique set of algorithms and interpretation manuals requested that we apply the same brand image, language and style across the world.
We are delighted to say that this has now been rolled out across the US with the small Americanism to remove the ‘e’ from the spelling of Judgement!
We have produced training packs, folders, online videos and many kinds of marketing support materials. Take a look at the UK site here http://www.judgementindex.co.uk and the American one here: http://www.judgmentindex.com

The Judgement Index Branding

If you need help launching a new service, product or brand get in touch and we’ll see if we can help.

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Ross loves twittering. You can see that he is in “Twitter” mood when his eyes light up and he has a smile on his face like a child on Christmas day. And everybody knows, he is going to enchant the world and his faithful followers with some wisdom about his passion-  branding -  or just something interesting that happened in his life. Personally, I already feel over challenged keeping my private Facebook account up to date and I don’t even want to talk about my LinkedIn profile. However.  (you could see it coming, this “however”…) As responsible for e-marketing I have become a bit of an evangelist for social as well as business networks as a fantastic marketing tool. “Viral Marketing” is the magic word, which means nothing more than “word-of-mouth”. Basically, let others do your marketing for you. Spread the word, pass it on to your followers who pass it on to theirs who pass it on to theirs… and before you know, your audience has gone from 20 to 8000. No costs involved. How much better can it get?

What does this have to do with email marketing? An e-newsletter can be the ideal place to drive people to your networks and to get the ball rolling. You add a little icon to your newsletter (can be Twitter, can be Facebook or LinkedIn or all of them – whichever suits your business best) and place it strategically so that people can easily find and click on it. If only 5 people click on your profile and decide to follow you (I keep to the Twitter example) and each of them have 20 followers themselves – imagine how easily you’ve enhanced your potential target audience. Or why not create a group, start a discussion and kick it off in your newsletter? The options are endless…

Whenever we start a new email marketing strategy for a new client we strongly recommend to set up a company (not your private!) profile on at least the most commonly known networks and to promote them in the actual newsletter. It doesn’t hurt but does increase your chances of being heard and builds a deeper more engaging relationship with your audience. And if you are like me a bit scared of regular updates, here’s a nice tip: http://ping.fm/ Sign up for free, send your update to them – and it gets automatically published on all networks you have registered with them.

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Following years of working together on a variety of digital projects Sony have been working with RT in the management of their European e-marketing activities.

Over the last 18 months we have been tailoring a bespoke workflow which includes the setup, build, distribution and reporting for their European email marketing campaigns.

Now as an integral part of the Sony process we are very excited to be growing this department as a world class resource for other leading brands to unlock the potential of effective, well planned email strategies.

We offer design, build, distribution and complete strategic campaign management to companies who are serious about developing truly engaging relationships with their customers.

Sony Digital Marketing: “We have now been working with RT Media for over seven years – longer than any other agency – and we enjoy a close relationship with them. RT have been responsible for many of the banners and microsites on Sonybiz.net and played a key part in ensuring we were able to launch our new site to schedule in January 2007. RT have also been responsible for some of our most successful eCommunication campaigns, driving forward both awareness and sales of our products. More recently, we have entered into a new partnership with RT for them to take on management for a big part of our eCommunication activities, including the set-up, distribution and reporting of the more than five million EDMs and eNewsletters we send out every year. We look forward to working closely with RT for a long time to come.”

We will be putting together a Case Study later next month so we will keep you informed.

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Last year we gave away a FREE brand audit to one lucky entry at the BowShot e-Den.2 series. The winners were New Driver, the South’s most prolific driving school with some 280+ franchise instructors across the south.

We are now delighted to announce that we will be supporting New Driver through a new phase of positioning and market share growth. The work has involved strategic planning and forecast modeling for the next 5 years, along with the development of completely ground breaking suite of package offerings to the driving instructors market.

The new brand and communications program will roll-out over the next 2 years and form the platform for stability and increased visibility.

Working with such a passionate team has been great fun, there is so much we can do to build on the success New Driver have had over the last 20 years.

New Driver - Re-Brand Outcome

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The 22 Immutable Laws of Branding

1. The Law of Expansion: The power of a brand is inversely proportional to its scope. Trying to be all things to all people undermines the power of the brand. The strength of brands lies in becoming synony-mous with a single category. Brands that spread themselves across categories lose brand focus, identity, and ultimately market share.
2. The Law of Contraction: A brand becomes stronger when you narrow its focus. By narrowing the focus to a single category, a brand can achieve extraordinary success. Starbucks, Subway and Dominos Pizza became category killers when they narrowed their focus.
3. The Law of Publicity: The birth of a brand is achieved with publicity, not advertising. A new brand must be capable of generating favorable public-ity in the media or it won’t have a chance in the marketplace. Anita Roddick built the Body Shop into a global brand with no advertising, but with massive amounts of publicity. On the other hand, Miller Brewing spent $50 million in advertising to launch a brand called Miller Regular. The brand generated no publicity and very little sales. (more…)

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